Terms & Conditions
At Physio Matters, we are committed to providing a safe, transparent, and professional experience for all our clients and website visitors. These Terms and Conditions outline how we operate our services, manage online bookings, and protect your personal data in line with UK GDPR. By using our website or booking an appointment, you agree to these terms. We encourage you to read them carefully to understand your rights and responsibilities. If you have any questions or concerns, please don’t hesitate to contact us directly — we’re here to help.
Cancellation Policy
At Physio Matters, we understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours’ notice. This allows us to offer the appointment slot to another client in need.
Cancellations made with less than 48 hours’ notice, or failure to attend an appointment without notice, may incur a cancellation fee equal to the full cost of the session.
We appreciate your understanding and cooperation in helping us manage our time and resources effectively. If you have any questions, please don’t hesitate to contact our team.
Physio Matters Website
By accessing and using the Physio Matters website, you agree to comply with the following terms and conditions. All content provided on this site is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of a qualified healthcare provider with any questions you may have regarding a medical condition.
Physio Matters makes every effort to ensure the accuracy and reliability of the information on this website, but we do not guarantee its completeness or suitability for any particular purpose. We reserve the right to update or modify content at any time without prior notice.
All intellectual property on this site, including text, images, logos, and branding, is owned by Physio Matters unless otherwise stated. Reproduction or distribution of any content without prior written permission is prohibited.
Links to third-party websites are provided for convenience only and do not imply endorsement. Physio Matters is not responsible for the content or privacy practices of external sites.
Use of this website is at your own risk. Physio Matters shall not be liable for any loss or damage arising from the use of this site.
Online Bookings
By booking services through the Physio Matters website, you agree to the following terms and conditions. All appointments are subject to availability and confirmation. Cancellations or rescheduling must be made at least 24 hours in advance to avoid a cancellation fee.
All personal information collected during the booking process is handled in accordance with the UK General Data Protection Regulation (UK GDPR). We only collect data necessary to provide safe and effective care, and we never share your information with third parties without your explicit consent, unless required by law.
Your data is stored securely and used solely for clinical, administrative, and communication purposes related to your care. You have the right to access, correct, or request deletion of your personal data at any time by contacting us directly.
By attending appointments, you consent to our physiotherapists maintaining clinical records in line with professional standards. These records are confidential and securely stored.
Physio Matters reserves the right to amend these terms at any time. Continued use of our services implies acceptance of any updated terms.
Get in touch to discuss your rehabilitation needs
Physio Matters is here to support your enquiry by phone during normal business hours or via email or contact form anytime. Whether you’re seeking expert advice or wish to arrange an appointment, our friendly team is ready to help.