Meet Our Business Support Team

When people think about Physio Matters, they often picture our physiotherapists working directly with clients, supporting rehabilitation, promoting independence and helping individuals achieve their goals. While our clinical teams are at the forefront of service delivery, there is another team working tirelessly behind the scenes to ensure everything runs seamlessly

Meet our Business Support Team (BST), the people who help make every appointment, referral, report and client journey possible.

The Hub of Physio Matters

Our Business Support Team is central to the day-to-day running of Physio Matters. They provide essential administrative, coordination and financial support, ensuring that clients, families, clinicians and professional partners receive the highest level of service.

Whether managing referrals, coordinating appointments, processing invoices or responding to enquiries, the BST plays a vital role in keeping our organisation running efficiently and effectively.

Led by Kat Holeckova (BST Lead), and supported by Andie Hardy & Natalia Hudson (Client Coordinators) and Matthew Fleming (Finance), the team works collaboratively to ensure every part of the client journey is as smooth and stress-free as possible.

Supporting Clients Every Step of the Way

From the moment a referral is received, they work closely with clients, therapists and external professionals to organise assessments, coordinate schedules and provide ongoing support throughout the rehabilitation journey.

Their roles require exceptional organisation, communication and problem-solving skills. They ensure appointments are arranged efficiently, information is shared appropriately and clients always know who to contact when they need assistance.

For many clients and families, the BST provides a reassuring and friendly voice during what can often be a challenging period in their lives.

Keeping Things Running Behind the Scenes

In addition to client coordination, the BST is responsible for a range of important finance and administrative functions that help keep Physio Matters operating smoothly.

This includes:

• Managing referrals and enquiries
• Coordinating clinician diaries and appointments
• Supporting clients and families throughout their rehabilitation journey
• Managing invoices and payments
• Processing documentation and reports
• Maintaining records and compliance requirements
• Coordinating communication between teams
• Supporting business operations and service development

We are incredibly grateful for the hard work, enthusiasm and expertise that Kat, Andie, Natalia and Matt bring to Physio Matters every day.

Their contributions may often happen behind the scenes, but they are fundamental to the success of our organisation and the care we provide to our clients.

Thank you to our Business Support Team for everything you do. Physio Matters simply wouldn’t be the same without you.