
FAQs
At Physio Matters, we know that starting physiotherapy can feel overwhelming. Whether you’re recovering from a neurological condition, managing a musculoskeletal injury, or seeking specialist rehabilitation, it’s natural to have questions.
This FAQ section is designed to give you clear, helpful answers about our treatments, team, and services—from hydrotherapy and Pilates to Functional Electrical Stimulation (FES) and expert witness work.
We want you to feel informed, supported, and confident in your care. If your question isn’t covered here, please get in touch—our friendly team is always happy to help.
We specialise in Neurological, MSK & Sports, and Complex Polytrauma Rehabilitation physiotherapy. Our services include hydrotherapy, Pilates (APPI-trained), Functional Electrical Stimulation (FES), and postural management.
Physio Matters operates across multiple locations. with a Clinic Base in Royton, Oldham. Please visit our Contact page for directions and clinic details.
No referral is needed. You can self-refer by contacting us directly. We also accept referrals from GPs, consultants, case managers, and solicitors.
We treat a wide range of conditions including stroke, brain injury, spinal cord injury, MS, Parkinson’s, musculoskeletal injuries, and complex polytrauma.
You can book by phone, email, or via our online booking system. Visit our Appointments page for details.
Fees vary depending on the type and duration of treatment. We offer transparent pricing and can provide quotes upon request.
Yes, we work with major insurers, case managers, and medico-legal teams. We also provide expert witness services.
Yes, hydrotherapy is available and delivered by trained physiotherapists, who have completed specialist training with the Aquatic Therapy Association of Chartered Physiotherapist (ATACP). We have access to a range of hydrotherapy and swimming pools across the northwest region.
Our APPI-trained physiotherapists, including Lilly Furse and Georgia, offer both 1:1 and group Pilates sessions tailored to neurological and MSK needs.
All our physiotherapists are HCPC registered and members of the Chartered Society of Physiotherapy. You physiotherapist will also have an uo to date DBS certificate to ensure your safety.
You will be allocated a Lead Therapist but often we have more than one therapist involved with each client to allow for leave cover.
All Staff Profiles can be viewed on out Meet The Team page of this website.
Yes, we provide home and community-based physiotherapy where appropriate.
Yes. We provide comprehensive postural assessments and interventions for clients with complex neurological conditions. This includes seating, positioning, and 24-hour postural care. Our Senior Neurological Physiotherapist, Eleanor Jones has a Postgraduate Certificate in Posture Management for People with Complex Disability.
Frequency depends on your condition, goals, and progress. Some clients benefit from weekly sessions, while others may need intensive blocks or periodic reviews. We’ll work with you to find the right balance.
Get in touch to discuss your rehabilitation needs
Physio Matters is here to support your enquiry by phone during normal business hours or via email or contact form anytime. Whether you’re seeking expert advice or wish to arrange an appointment, our friendly team is ready to help.

Expert care across specialist physiotheraphy pathways
We deliver expert, personalised care in MSK, Neurological, Complex Polytrauma, and Medicolegal rehabilitation that supports recovery, independence, and transformation to long-term outcomes.
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You’ll always deal with the same experienced team member—ensuring continuity, quicker answers, and smoother coordination across appointments, reports, and planning.
You’ll always deal with the same experienced team member—ensuring continuity, quicker answers, and smoother coordination across appointments, reports, and planning.
You’ll always deal with the same experienced team member—ensuring continuity, quicker answers, and smoother coordination across appointments, reports, and planning.
Discover the team behind your recovery
Our expert team of neurological and musculoskeletal physiotherapists brings together decades of experience across NHS and private sectors. Passionate about rehabilitation, each clinician is dedicated to delivering personalised, evidence-based care to help clients achieve their goals and improve quality of life.

Real People. Real Progress
Every recovery journey is unique—and we’re proud to share the stories of people we’ve helped along the way. From neurological rehab to sports injury recovery, our case studies show how expert care and a personal touch make all the difference. See how our team helps clients move forward, feel better, and live well.


